Salesforce

A truly essential tool

Salesforce is the best CRM platform out there. It can move mountains for you.
To help you utilize it from day one - that's what we are here for.

Setup is key

That one thing you need to get right

Salesforce truly is all it promises to be: a cleverly thought out, super powerful CRM platform that can move mountains for you. But although you can just buy a licence and start CRM-ing, there is a caveat. The real magic happens only if you set it up according to your specific needs, size, business type and goals. The start of your Salesforce journey is the crucial moment of the process. It is now, right at the beginning, that you need to know what you are doing.

And that’s what HSM is all about. Being your partner. A business-savvy consultant with immense Salesforce implementation experience. We will know how to pick a set of modules and features that is right just for you. We’ll set them up, customize and configure them, fine tune them and then send you on your way.

A complete package

Sales

Increase your sales and track results with effectiveness and ease

Marketing

The difference maker: personalized marketing campaigns with measurable results

Support

Fast and efficient customer support that checks all the boxes and actually helps your customers

Sales

The sales module is the foundation of it all. While important, marketing and support modules lay on top of this one foundation. So increase your sales and start tracking your results with effectiveness and ease. You need to be able to focus on your customers. Create, track and close sales opportunities more effectively, from any location and any device. Better sales results will follow.

Close those sales opportunities.

The difference maker: personalized marketing campaigns with measurable results.

Create new business opportunities.

Track the success of your marketing and sales activities. These will yield new opportunities. And at just that right moment, you will make the sale.

Make better decisions.

This is crucial because you need to get your priorities right. Access historical and current data and sift through that multitude of information.

Increase productivity.

Whether you are a sales agent, an administrator or a manager, you can now access all the necessary information at any time.

Marketing

What will make a difference is the ability to personalize marketing campaigns and measure the results. Salesforce solution for marketing automation will customize communication and campaigns for targeted users, create high-quality sales opportunities and successfully track the results of your business.

Grow faster with smarter engagement.

Accelerate your sales cycle. Once you give sales the intelligence they need to close deals faster it will impact your whole operation. Identify your best leads, track engagement with your campaigns, improve follow-up speed, and combine the powers of marketing and sales to turn leads into customers for life.

Generate high-quality leads.

More is not always better. But if you fill the funnel with high-quality leads using a suite of powerful marketing tools, you’ll feel the difference. Easily create landing pages and forms, run highly-targeted email campaigns, and personalize the buyer’s experience from click to close, based on the data you gather.

Build meaningful relationships.

Put the most common marketing and sales tasks on autopilot. This will free up sales to focus on what really matters: bringing in new business. Nurturing the ones that matter is what makes sense.

Calculate marketing ROI.

Winning is both an art and a science. Track campaign performance with customizable dashboards to better understand which programs are working, how your two teams are contributing to success and what needs to be done to crush your revenue goals again and again.

Support

Fast and efficient customer support that checks all the boxes and actually helps your customers.

Faster ticket resolution.

Tools that mean business. Quick and efficient technical support that actually does solve problems, regardless of the size of your business.

More efficiency.

Give your users the answers they need, whenever they need them, with a console that displays everything relevant to a case.

Personalized support.

Having access to the right information will personalize the service and anticipate future needs of your users.

Anytime, anyplace.

Regardless of the channel you're using: phone, email, social networks or proprietary apps, you will be able to respond and solve any ticket with confidence.

Why HSM?

Your companion from day one

The process of customizing Salesforce is the core of what we do. You need proper consultancy in this matter. We come from a business background and speak your language. What that means is a simpler, more efficient final Salesforce package, because we will have listened to your inputs and acted accordingly

Experienced and certified

HSM has 30+ partnership certificates and rest assured holding on to these requires serious work. A battery of tests on a yearly basis means we need to constantly improve and prove our skills. On top of that, the HSM crew has very low employee fluctuation numbers - most of our experts have been doing this for years on end. This is good for us and absolutely great for you.

Customize for the win

That vast experience enables us to properly gauge out your situation. We'll choose the proper modules. Detect the pain points. Fine tune it all according to your needs. Make it work. There is no single Salesforce recipe that can be applied to all clients. We will set this thing up - together.

The pivoting point is - you

We have ample experience in all kinds of industries: manufacturing, high-tech/IT, media, automotive… But the ins and outs of a smartly structured business are more or less always the same. We communicate easily and are masters of best practices in a multitude of industries. The system will perform magnificently because it will be built around you.

proof of capability

And we have experience

This knowledge cascades down onto you. There is no point in having Salesforce in place if our clients are unable to utilize it properly. That’s the point of a long term relationship as opposed to a one time sales flip. You need to be able to count on us down the road.

salesforce in numbers

But don’t just trust us. Salesforce regularly does research to understand the return on investment of using Salesforce solutions. You can see the entire Salesforce ROI Dashboard here, but we chose just a couple of our favorite firm numbers to back all of this up. You might want to take a good look at these:

28%

increase in revenue

32%

increase in agent productivity

26%

increase in Marketing ROI

24%

faster resolution time

The journey

Implementation flow

We provide consulting, sales, installation and assistance, supporting you on all levels. The reason for being the official regional Salesforce partner is we don’t botch these jobs. If we take over, you perform. And this is typically what the process looks like:

1

Listening

You talk - we listen. It is pivotal we get to know enough about you and your business. What makes it successful? Where are you heading? What are your goals? What are your problems? What have you attempted so far in order to tackle them? It takes a while but has to be done.
2

Discovery

There is no such thing as "one-size-fits-all" when it comes to CRM. Based on the inputs you provide we will use our skills and knowledge to discover a package that fits your business, timelines and budget.
3

Creation

This is the time when we create. Step by step, we transform your input and needs into a living, working solution. We'll keep you informed on the progress, so you know where we are within the process of your Salesforce implementation.
4

Security

Your valuable data will be in the cloud, but we're not letting it fall into wrong hands. Data security is very high on our priority list. This is true of everything that flows through Salesforce.
5

Empowerment

Salesforce bursts with cool options and features. We will empower your power-users and other employees in simple day-to-day utility of Salesforce. And we will do it in a way that won't overwhelm them. One cannot unleash all these options on a user at once.
6

Launch

We are ready for takeoff! This is a great day for your company. Little by little we will bring all of your employees into the Salesforce family. Our joint efforts were not in vain, and you have officially become a customer-centric company!
7

Support

Maybe you will open a new branch in a major city hub! Maybe you want to introduce a great new service to your customers or you just need an extra pair of hands to maintain your Salesforce package. We are here to stay, so you can count on our support all the way, no matter where your journey takes you .

Implementing Salesforce into Greyp

Case Study

We introduced Salesforce to Foreo

A very successful Swedish brand decided to become even better, and we were here to help them. This is another client who enjoys the benefits of Salesforce, and in this case study we explain to you how this business romance came about.